DESC: The fast pace of computer technology requires constant learning. To be effective, technicians must be familiar with both old and new technology. In one easy-to-read volume, Troubleshooting the PC provides everything needed to successfully troubleshoot a personal computer and its peripherals. The text covers hardware, operating systems and environments (DOS, Windows 3.XX, Windows 95/98, and Windows NT), and applications. The A+ Certification is critical to the success of a PC technician. Throughout this expanded and revised edition, attention is given to the A+ Certification objectives with hands-on exercises and end-of-chapter questions. New to this edition: Chapter 5, Microprocessors, and Chapter 22, Windows 9X, have been completely revised. Chapter 7, Motherboards, has been expanded to include common chipsets, by both Intel and Via, and chipset software. Expanded coverage of Chapter 23, Windows NT, includes