DESC: Microsoft CRM is a comprehensive solution that helps businesses increase sales success, provide superior customer service, accurately forecast sales, and analyze business performance. Accessible through both Microsoft Outlook and the Web, Microsoft CRM offers a flexible, scaleable architecture that integrates easily with Microsoft Office, Microsoft Business Solutions financial management applications, third-party applications, and a company's customer-facing Web site. Automated processes free employees from time-consuming tasks and equip them with the tools and information they need to sell effectively and deliver consistent, efficient service. The first business application built on the Microsoft .NET Framework, Microsoft CRM also includes reporting tools for accurate forecasting while it streamlines the measurement of business activity and employee performance. Microsoft CRM helps businesses effectively enhance and manage all key areas of customer service. Employees can create, assign, and manage customer