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Compare Prices: Ken Blanchard and Sheldon Bowles - Raving Fans: A Revolutionary Approach to Customer Service
DESC: Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month.
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